TERMS AND CONDITIONS
Products
Product Availability: All products listed on the Artello website are subject to availability. We strive to keep our inventory accurate and up to date, but in the event that a product becomes unavailable after an order is placed, we will notify you and provide alternative options or issue a refund.
Pricing: The prices of art supplies on the Artello website are listed in the local currency and are inclusive of any applicable taxes. We reserve the right to change the prices at any time without prior notice, but any changes will not affect orders already placed.
Product Descriptions: Artello takes great care to provide accurate and detailed descriptions of our art supplies. However, we cannot guarantee that all product descriptions, images, or specifications are entirely error-free. If you receive a product that does not match its description, please contact our customer support team for assistance.
Order Confirmation: After placing an order, you will receive an order confirmation email containing the details of your purchase. This email does not signify acceptance of your order but confirms that we have received it. Acceptance and completion of your order occur when we ship the products to you.
Shipping
Shipping Methods: Artello offers various shipping options, including standard and expedited delivery. The available shipping methods may vary depending on the destination and the weight of the package. The shipping options and associated costs will be presented during the checkout process.Shipping Times: We strive to process and ship orders as quickly as possible. The estimated delivery times provided during checkout are only estimates and do not guarantee the actual delivery date. Delays may occur due to unforeseen circumstances, such as customs procedures or transportation issues. Artello is not responsible for any such delays.
Shipping Address: It is your responsibility to provide accurate and complete shipping information. Please ensure that the shipping address you provide during checkout is correct, as Artello will not be held liable for any losses or additional charges resulting from incorrect or incomplete addresses.
International Shipping: Artello ships art supplies worldwide. However, please note that additional customs duties, taxes, or import fees may be levied by your country's customs authorities. These charges are the buyer's responsibility and are not included in the purchase price or shipping cost.
Damaged or Lost Shipments: In the unfortunate event that your order arrives damaged or is lost in transit, please contact our customer support team within 7 days of the expected delivery date. We will work with you to resolve the issue and arrange for a replacement or refund, as deemed appropriate.
Quality
Product Quality Assurance: Artello is committed to providing high-quality art supplies to our customers. We carefully source our products from reputable manufacturers and suppliers. We strive to ensure that all products meet our stringent quality standards before they are made available for sale.
Product Descriptions and Representations: We make every effort to accurately describe our art supplies, including their specifications, features, and intended use. However, please note that the actual colors, textures, and performance of the products may vary slightly from the descriptions due to individual display settings, artistic techniques, or natural variations inherent in certain materials.
Returns and Refunds: If you receive a product that does not meet your expectations in terms of quality, please contact our customer support team within 14 days of receiving the item. We may request additional information or evidence, such as photographs, to assess the issue. If the product is found to be defective or significantly deviates from the advertised quality, we will offer a replacement, refund, or store credit, depending on the circumstances.
Limitations on Warranty: Artello extends any warranties provided by the manufacturers of the art supplies to the extent permissible by law. However, please note that warranties may vary depending on the specific product. Any warranty information will be clearly stated on the product packaging or accompanying documentation. Artello is not responsible for any damages or defects resulting from improper use, mishandling, or normal wear and tear.
Artistic Results: While our art supplies are designed to facilitate creativity and artistic expression, the actual artistic results achieved may vary depending on individual skills, techniques, and personal preferences. Artello does not guarantee specific artistic outcomes or the suitability of a product for a particular artistic style or project.
Product Safety: Artello prioritizes the safety of our customers. We ensure that our art supplies comply with relevant safety regulations and standards. However, it is important to use the products responsibly and in accordance with their intended purposes. Some art supplies, such as paints and solvents, may contain hazardous materials. Please carefully read and follow all safety instructions provided by the manufacturer.